Privacy Policy

Data We Collect

We gather information you provide to us directly, as well as information that is collected automatically when you browse our website or shop for outdoor structures and e-bikes.

Details you supply to us

• Full name, delivery address, and billing address
• Phone number and email address
• Payment details (processed securely — your full card number is never stored on our servers)
• Order history, product preferences, and correspondence with our support team
• Login credentials, if you create a DANANOA LLC account
• Assembly or delivery notes for large items such as gazebos, sheds, and pergolas

Information collected automatically

• IP address and browser type
• Pages viewed and time spent on our site, including which products you browse
• Operating system and device type
• Search terms used on our site and referring URLs
• Cookies and related tracking technologies

How Your Data Is Used

We use the information we collect to:

• Process and fulfill orders for gazebos, sheds, e-bikes, and other products
• Coordinate freight, delivery scheduling, and shipping updates for large or bulky items
• Provide order confirmations, tracking details, and delivery notifications
• Respond to customer service inquiries, assembly questions, and warranty claims
• Process returns, exchanges, and refunds
• Detect and prevent fraud and help maintain the security of our website
• Improve our products, website experience, and customer support
• Send promotional emails only where permitted — you may unsubscribe at any time
• Meet our legal, tax, and regulatory obligations

Consent

How we obtain your consent

When you provide personal information to complete a purchase, arrange delivery of an outdoor structure, register a product warranty, or process a return, you consent to our collecting and using that information for those specific purposes.

How to withdraw consent

You may withdraw your consent at any time by contacting us at Contact@dananoa.com. Please note that withdrawing consent may limit our ability to process orders, coordinate deliveries, or provide certain services to you.

Information Sharing

Your personal information is never sold, traded, or rented to third parties. We disclose information only in the following circumstances:

• Service providers: Payment processors, freight and shipping carriers, and installation partners involved in fulfilling and delivering large outdoor structures
• Legal requirements: When required by law, court order, or a valid government request
• Business transfers: If DANANOA LLC is acquired, merged, or restructured, your information may transfer to the new ownership
• Fraud prevention: To protect our rights, our customers, and to help prevent fraudulent transactions

Payment Security

All transactions are processed through secure, PCI-DSS-compliant payment gateways. Your full credit card number is never stored on our servers. Payment data is protected with industry-standard safeguards, including encrypted TLS/SSL transmission and secure processing by our payment partners.

We accept

• Visa, Mastercard, American Express, Discover
• PayPal, Stripe, Google Pay, Apple Pay

Data Retention

We retain your personal data for as long as reasonably necessary to:

• Maintain your order history, warranty records, and account
• Meet our legal, accounting, and tax obligations
• Resolve disputes and enforce our agreements

You may request deletion of your personal data at any time by contacting Contact@dananoa.com. Subject to legal retention requirements, we will process your request in accordance with applicable law.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website and improve your shopping experience. These may include:

• Essential cookies: Required for core site functionality, such as your shopping cart
• Analytics cookies: Help us understand how visitors browse our catalog and interact with our site
• Marketing cookies: Used to show relevant advertising where applicable
• Preference cookies: Remember your settings, region, and display preferences

You can manage cookies through your browser settings and any cookie preference tools available on our site. Disabling certain cookies may affect site functionality, including checkout.

Third-Party Services

Our website may use third-party services, each governed by its own privacy practices, including analytics providers, payment processors, freight and logistics partners, advertising tools, and review platforms.

We encourage you to review the privacy policies of any third-party providers you interact with through our website.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that inaccurate or incomplete data be corrected
• Deletion: Request removal of your personal data, subject to legal exceptions
• Opt-out: Unsubscribe from marketing emails at any time
• Data portability: Request your data in a portable format where applicable

To exercise any of these rights, contact us at Contact@dananoa.com.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will address the matter promptly.

Security

We use industry-standard measures to help protect your personal data, including:

• Secure TLS/SSL encryption on site pages and at checkout
• Encrypted payment processing by trusted providers
• PCI-DSS-compliant payment handling
• Regular security monitoring and maintenance

External Links

Our website may contain links to external websites, including manufacturer resources or shipping-partner sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

US State Privacy Rights

Depending on where you live, additional rights may apply under your state's privacy laws:

• California (CCPA/CPRA): You have the right to know what data we collect and how we use it, request deletion, opt out of the sale or sharing of your data, correct inaccurate information, and receive equal service regardless of whether you exercise these rights. We do not sell personal information as defined under the CCPA.
• Virginia (CDPA): You may access, correct, delete, or obtain a copy of your personal data, and opt out of targeted advertising or the sale of your data.
• Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA): You have similar rights to access, correct, delete, and opt out of certain uses of your personal information.

To submit a request, email us at Contact@dananoa.com. We will respond within 45 days. If we need more time, we may extend this by an additional 45 days and will notify you. We will never penalize you for exercising your privacy rights.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: