Frequently Asked Questions

Orders are processed within 1 business day (Monday–Saturday). Once shipped, most packages arrive within 3–7 business days depending on your location. Oversized or freight items may take a little longer, and you'll always receive tracking information by email as soon as your order leaves our warehouse.

You can track your order anytime by clicking the tracking link in your shipping confirmation email, or by entering your order number on our Order Status page. Please allow up to 48 hours for tracking updates to appear after your order ships.

Yes — every order shipped within the United States qualifies for free standard shipping, with no minimum purchase required.

At this time, DANANOA ships exclusively within the United States. We're evaluating international shipping options and will update this page when that changes.

Orders placed before 6:00 PM EST on business days are typically processed the same day. Orders placed after the cut-off, or on Sundays, are processed the next business day.

Yes. Larger or oversized items are shipped via freight carrier rather than standard parcel delivery, and typically take a bit longer to arrive — usually 5–10 business days. The freight carrier will contact you directly to schedule a convenient delivery window before the item arrives.

Each order can only be shipped to a single address. If you need items delivered to different locations, please place separate orders for each destination.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay. Every transaction is fully encrypted for your security.

Absolutely. Our checkout is protected with industry-standard SSL encryption and processed through PCI-DSS-compliant payment providers. DANANOA never stores your full card details on our servers.

We don't currently offer financing or installment plans — all orders are paid in full at checkout using one of our accepted payment methods.

We begin preparing orders quickly, so please contact us as soon as possible at Contact@dananoa.com if you need to cancel or modify an order. If it hasn't shipped yet, we'll do our best to accommodate the change. Once shipped, an order can still be returned under our standard return policy.

Contact us right away at Contact@dananoa.com. If your order hasn't shipped, we can update the address immediately. If it has already shipped, we may need to wait for the package to be returned to our warehouse before arranging redelivery.

If a carrier marks your package as undeliverable and it's sent back to our warehouse at 4100 Fisher Road, Columbus, OH, we'll reach out to arrange redelivery or issue a full refund — whichever you prefer.

Your satisfaction matters to us. We accept returns on both defective and non-defective items within 30 days of delivery. Simply email Contact@dananoa.com to start the process, and our team will guide you through the next steps.

For items that arrive damaged, defective, or incorrect, DANANOA covers return shipping in full and provides a prepaid label at no cost to you. For change-of-mind returns, a small return-shipping fee may apply, which will be clearly communicated before you send anything back.

Once your return arrives at our warehouse, our team inspects it within 48–72 hours. Approved refunds are issued to your original payment method within 5–7 business days after that.

We're sorry to hear that. Email Contact@dananoa.com with your order number and a photo of the damage. In most cases, you won't need to return the item — we'll send a replacement or issue a full refund right away.

Yes. Email our support team at Contact@dananoa.com with the item you'd like to exchange and what you'd like instead, and we'll take care of the rest.

We're sorry for the mix-up. Email Contact@dananoa.com with your order number and a description of the issue, and we'll cover the full cost of sending you the correct item — including a prepaid return label for the original one if needed.

We don't currently offer in-home assembly services. Every product ships with clear manufacturer instructions to guide you through setup. If you run into any questions along the way, our team is happy to help at Contact@dananoa.com.

Yes, every item includes detailed step-by-step assembly instructions in the box. If anything is unclear during setup, our support team is available to walk you through it.

Yes. Products sold on dananoa.com are covered under the original manufacturer's warranty. Coverage length and terms vary by brand and product, so please check the individual product listing for specifics, or contact us and we'll confirm the details for your item.

Manufacturer warranties generally cover defects in materials or workmanship, as well as mechanical or electrical failures under normal household use. They typically do not cover misuse, improper installation, unauthorized modifications, or everyday wear and tear.

Email Contact@dananoa.com with your order number, full name, a short description of the issue, and photos or video if you have them. We'll work directly with the manufacturer to get your claim resolved as quickly as possible.

We don't sell replacement parts directly, but if your item is still under warranty, the manufacturer may be able to ship replacement parts to you. Reach out to us at Contact@dananoa.com and we'll help coordinate this on your behalf.

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Take a screenshot of the error and email it to Contact@dananoa.com. Our team will investigate and get it resolved as quickly as possible.