Shipping Policy

Where Do We Deliver?

We ship to all addresses in the contiguous United States. All orders are dispatched directly from our warehouse in Columbus, Ohio. We do not currently ship to Alaska, Hawaii, PO Boxes, or freight forwarders.

Shipping Cost

Enjoy Free Standard Shipping on every order — no minimum purchase required, including oversized freight items. The price you see at checkout is the final price you pay, with no surprise shipping fees added.

Order Processing

We process all orders within 1 business day, Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next available business day.

Delivery Details

Standard estimated delivery timeline for small and medium-sized items:

Oversized & Freight Items

Our larger products — such as pergolas, greenhouses, saunas, sheds, and swing sets — ship by freight (LTL) carrier due to their size and weight. Freight orders are typically handled within 1-2 business days and arrive within 7-14 business days, depending on your region and the carrier.

Multiple Addresses

We do not support multiple shipping addresses within a single order. If you need to ship to multiple destinations, please place separate orders for each address.

Order Status & Tracking

Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking information to activate after you receive the notification.

Returns & Exchanges

We accept returns within 90 days of delivery for items that are new or in like-new condition and remain in their original packaging. If your item arrives damaged, email us with your order number and a photo and we will do our best to resolve it promptly.

For full details — including how return shipping is handled on oversized freight items — please visit our Refund & Return Policy.

Customer Support